Head of IT

Reporting to: Group Managing Director

Location: Laindon, Basildon

Working Hours: 09.00am – 17.30pm, Monday – Friday

Job type: Permanent

About Pro Carrier:

Established in 2019, Pro Carrier is the exciting new cross border ecommerce delivery arm of DG International. The guiding principle of Pro Carrier is to allow our customers to find sending parcels cross border as simple as sending parcels within the UK. In offering a range of global delivery options, supported by a choice of final mile delivery partners, and backed up by smart and intuitive IT solutions, Pro Carrier has taken a fresh look at how we can support our customers to achieve cross border growth simply and effectively.

DG International was established in 2009 to provide high levels of customer service to a range of clients importing into the UK from Asia via sea and air. The company has grown rapidly since then and now offers a range of logistics services across diverse industry sectors.

DG’s growth has been underpinned by a commitment to a set of shared values that creates a high-performance culture. We have employed self-motivated people who are empowered to make decisions to accelerate our growth.

DG is poised for significant growth, with a strategy to grow to double in size over next three years, with Pro Carrier being at the forefront of that plan. The leadership team is experienced, dynamic, and client-centric, and the focus for growth is around new technology offerings that compliment current services and additional market share from emerging markets.

Your New Role

As the Head of IT, you will be key in ensuring that the operational elements of the selected technologies are at high standard. You will also supervise the implementation and maintenance of the company’s digital needs whilst looking at ways of continuous improvement. Leading a fantastic team, you will play a key part in helping individuals develop and grow whilst ensuring it aligns with the business need. The role is extremely varied and sometimes hands on. You will be required to support the team where needed.


  • Managing the deployment, development, monitoring, maintenance, upgrading and support of organisational IT systems. This will include operating systems, servers, PCs, software apps, and peripherals.
  • Overseeing the development and enhancement of systems features and functionality.
  • Liaising regularly with executive and senior management as well as systems users.
  • Managing IT team, with responsibility for hiring, evaluation, training, and guidance.
  • Developing standard operating procedures allied to best practice, and ensuring written protocols and guidelines are provided for IT staff and all end-users.
  • Ensuring written documentation is created and maintained, to include user and system manuals, licence agreements and all documentation relating to modifications and upgrades.
  • Keeping up-to-date with the most recent technologies and advising on what new technological solutions will meet business and systems requirements.
  • Establish and maintain relationships with technology vendors, including the core development team in Ukraine.
  • Implement an IT budget for the organisation

What You’ll need to Succeed

To achieve all of that, you will be able to demonstrate and show evidence of:

  • Bachelor’s Degree in Computer Science or a Related Field
  • Experience with servers and Networks
  • Management & Leadership
  • Budget Management
  • Strategic Planning
  • Knowledge of cloud platforms and technologies

Personal abilities/skills

  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Written and Verbal Communication
  • Interpersonal Communication
  • Teamwork
  • Attention to Detail
  • Working Under Pressure

What you’ll get in Return

In return, you can expect to be given considerable responsibility for implementation and work closely with a small leadership team where your efforts and success will be noticed.

We offer a competitive remuneration package, including free gym membership, private medical care and an employer pension contribution of 5% (based on the employee contributing 5%). We also offer free snacks (Chocolate, Fruit, Crisps, Protein Bars, Protein Shakes, Soft drinks etc) Pay day treats (free lunch or breakfast on us!), Company social events via our social committee, Employee of the month awards (a £500 bonus if you win!) plus many more!

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.


Apply now

Join our experienced, dynamic and client-centric leadership team at Pro Carrier.

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