IT 1st Line Support

Reporting to: IT Support Technician

Location: Unit 1 Juniper Place, Fenton Way, Laindon, Essex, SS15 6RZ

Working Hours: 09.00am – 17.30pm, Monday – Friday

Job type: Permanent

About DG International:

DG international was established in 2009 to provide high levels of customer service to a range of clients importing into the UK from Asia via sea and air. The company has grown rapidly since then and now offers a range of logistics services across diverse industry sectors.

DG’s growth has been underpinned by a commitment to a set of shared values that creates a high-performance culture. We have employed self-motivated people who are empowered to make decisions to accelerate our growth.

DG’s competitive pricing, customer service obsession and global network of highly respected and experienced partners allow us to consistently deliver cost-effective, efficient solutions that exceed expectations and add value to any supply chain.

DG is poised for significant growth, with a strategy to grow to double in size over next three years. The leadership team is experienced, dynamic and client-centric, and the focus for growth is around new technology offerings that compliment current services and additional market share from emerging markets.

Your New Role

This role is ideal for someone that is confident, hands-on, quick to learn, can interpret and document challenging IT scenarios and is genuinely keen to build a career in IT. Must have IT Support experience and be keen to explore different aspects of IT.

The job, by its very nature, is diverse and will give exposure to a variety of IT roles, environments and technologies (Microsoft Azure, Office 365, Intune & Autopilot) as well as infrastructure support (Cisco Meraki) and a variety of user hardware.


  • Providing support for Windows 10 desktop users, including Office and Outlook, assisting in remote and onsite support to 100+ users across 3 branches, diagnosing and solving hardware/software faults;
  • Installing and configuring hardware, operating systems, and applications.
  • Supporting the firm’s mobile device users
  • Setting up new users
  • Install and configure new computers via Endpoint Manager
  • Maintenance of printers
  • Network and telecoms switching and patching
  • Antivirus/Spam administration
  • Performing routine DSE assessments on users’ workstations
  • Performing stock checks on IT equipment
  • Involvement in annual equipment audits
  • Occasional assistance in network cabling installation
  • Other duties as delegated from time to time by senior IT staff.

What You’ll need to Succeed

To achieve all of that, you will be able to demonstrate and show evidence of

  • A self-motivated individual with good problem-solving and organisational skills
  • Excellent communications skills;
  • A proven interest in IT with an eagerness to learn and progress

Personal abilities/skills

  • Strong attention to detail
  • Exceptional communication skills
  • Happy to embrace change
  • Ability to work in a fast moving, dynamic environment
  • Enthusiastic
  • Positive approach

What you’ll get in Return

In return, you can expect to be given considerable responsibility for implementation and work closely with a small leadership team where your efforts and success will be noticed.

We offer a competitive remuneration package, including free gym membership, private medical care and an employer pension contribution of 5% (based on the employee contributing 5%). We also offer free snacks (Chocolate, Fruit, Crisps, Protein Bars, Protein Shakes, Soft drinks etc) Pay day treats (free lunch or breakfast on us!), Company social events via our social committee, Employee of the month awards (a £500 bonus if you win!) plus many more!

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Apply now

Join our experienced, dynamic and client-centric leadership team at Pro Carrier.

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