Enhance your Supply Chain with Expert Advice

Horizon combines cutting-edge technology with industry-leading advice through a chat feature that connects you with an account manager.

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The Answers You Need Fast

Chat gives you access to our entire team. Use the @ symbol to tag a specific person or message the whole channel. Either way, Chat is monitored around the clock, so you’re guaranteed to receive a prompt response whenever you ask a question. If you don’t have time to pick up the phone, Chat is the fastest and easiest way to get the answers you need.

Real-time communication with your dedicated account manager

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Centralised Supply Chain Conversations

Sick of long email chains and conversations scattered across messaging platforms? Horizon’s Chat functionality makes these communication nightmares a thing of the past. Instead, you get a coherent channel of communication that everyone on your team can access.

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An Automatic Audit Trail of Conversations

Horizon keeps a complete record of chat history, making it easy to refer back to previous conversations should you need to. Whether it’s to check up on a colleague’s request or to support an internal audit, everything is there in black and white.

Internal Escalation When Required

On top of the customer-facing front-end chat feature, Horizon also has a back-end chat functionality that lets our account reps communicate together. This enables us to provide a proactive service, ensuring you get the right answer and escalate your query immediately.

Enhance your Supply Chain with Expert Advice

The Answers You Need Fast

Real-time communication with your dedicated account manager

Centralised Supply Chain Conversations

An Automatic Audit Trail of Conversations

Internal Escalation When Required

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